Refund and Returns Policy
Overview
Our refund and returns policy lasts 48 hours only for damaged or defective products. If 48 hours have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift Items
- Customized or Non-customized Products
To complete your return, we require a receipt or proof of purchase.
Refunds
Customize or Non-customize Jerseys/T-shirts are not refundable.
Except if product is defective or damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your store credit or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or UPI company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [Email : team@gedro.in].
Sale items
Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged and If it’s defective and damage and you need to exchange it for the same item, send us an email at [Email : gedroteam@gmail.com] by mentioning product photos that can be seen where it damaged and your mobile number then will see how to proceed.
Gifts
If products you’ve order contains any gifts or complimentary items during exchanging you can keep it as souvenir.
Shipping returns
To return your product, you should mail/ship your product to: [211/2nd floor, Sagar Ratan Industries, Turbhe Naka (Thane – Panvel Highway), Building Between Ibis And Marriot Hotel].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [Email : team@gedro.in] for questions related to refunds and returns.